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Privacy Policy

Thank you for your trust in TrialReach, and for taking the time to read our Privacy Statement. This Privacy Statement tells you how we protect the privacy of personal information that you may provide to us.

Summary

We collect anonymous computer information to be able to provide the main service of this site.
We collect personal identifiable information from you when you register and when you complete an eligibility questionnaire for specific trials.
Your personal identifiable information is kept confidential. We do not share this information unless you explicitly request us to do so.
All other information collected from you may be used and shared with third-parties on an anonymous or aggregated basis only.
Your personal information is stored in our databases. You can access, modify, or permanently delete your records at any time.
We may contact you from time to time about other clinical trials that may suit your profile. You can opt out from this service at any time.

Table of Contents

Purpose of Privacy Policy

The purpose of this privacy statement is to explain what TrialReach does with personally identifiable information that you provide to us, such as your name, address, age, and information relating to your medical conditions. We want you to know how your personally identifiable information will be protected, under what circumstances we may share it with and with whom, and for what purposes.
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Reason for Collection of Your Information

Many of TrialReach's services, such as browsing through our clinical trial database, do not require any form of registration or identification. You can freely visit many of our web pages without telling us who you are. However, some other of our services, such as enquiring for specific clinical trials, do require that you provide your personal details, including but not limited to information about your medical history, demographics, and other. This allows us to process and/or send you information that you request about specific clinical trials.
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Personal Information Collected From You

The type of information collected from you will be based on the specific trial that you register for, as indicated at the time of your registration. The information that we may ask you to provide may include your first and last name, your mailing address, your age, birth date, gender, e-mail address, and information about your medical history. TrialReach limits the collection and processing of personal and medical information to what is necessary to fulfill the purposes for which it is to be used.
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Consolidation of Information Collected From You

Many of our customers register for more than one trial or service, through our websites, by calling TrialReach, or through a third-party such as their healthcare provider. When you register with us more than once, we may combine your personally identifiable information as well as any anonymous computer information collected (see below) and store it collectively. This helps us keep track of all of your preferences in one organized place, and helps us provide information to you based on a more informed review of your requests and medical conditions of interest.
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Data Integrity

TrialReach takes all reasonable steps to ensure that personal data collected is reliable for its intended use, accurate, complete, and current.
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Collection of Anonymous Computer Information

When you visit our websites, we do not collect any personally identifiable information about you without your permission. However, we do collect anonymous information about you if your computer is set to allow that type of collection. (You can turn off the ability to collect some of this information on most computers.) This type of anonymous information allows us to evaluate customer interest in our websites and perform other market research activities, such as your browsing habits on our site. It also allows us to track customers who come to our websites based on website advertisements about TrialReach services. (For those who are interested in the details, some of the typical computer techniques we may use are "cookies", "internet tags" which are also called "action tags", "single-pixel GIFs", clear GIFs, "invisible GIFs, and "1-by-1 GIFs). If you would like more information about web tags and cookies associated with on-line advertising or how to opt-out of third-party collection of information, please visit the Network Advertising Initiative website, an independent website not sponsored by or affiliated with TrialReach.
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Consent to Provide Your Information to TrialReach

We request your consent to collect your personally identifiable information when you seek to register for a TrialReach program or service. In doing so, we also explain, for that program or service, what you are registering to receive and how we plan to use your personal information. We also offer you the option of discontinuing your consent ("opting out" or "unsubscribing") if you later decide that you no longer want to participate in that program or receive additional information from us. If we wish to use this information for purposes incompatible from those for which the data was initially collected, we will offer an effective way to opt out of the secondary use.
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Sharing Your Information With Third-Parties

TrialReach will not share your personal information with third-parties unless we have obtained your explicit consent to do so. You provide your consent when you select the appropriate option and click 'submit' at the end of the eligibility questions. Your personal information may be thus shared with selected personnel working on this clinical trial. Demographic and medical information you provided to us may be used and/or shared with other third-parties but on an anonymous and aggregated form only. TrialReach requires third-parties to whom it discloses personal data to protect personal information using substantially similar standards to those required by TrialReach. We also require that they do not use your personal information for any separate use that is not specifically for the execution of the clinical trial and otherwise authorized by TrialReach. There may also be instances where TrialReach may be required to share your information with third-parties who have not been retained by us (directly or indirectly), such as with health authorities, during inspections or audits, or as ordered or directed by courts or other governmental agencies. Also, TrialReach is obligated to report any Adverse Events identified through the course of the Program to the Sponsor's Drug Safety for regulatory compliance. In these cases, you are also accepting that the Sponsor may contact your doctor for further information about the adverse event. All information received by Sponsor's Drug Safety Department is treated in confidence and in accordance with the Privacy laws and the patient information is de-identified. Adverse Event reports may be forwarded to the relevant health authorities.
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Security of Your Information

We use appropriate technical, administrative and physical safeguards to protect data that pertains to you from loss, misuse or alteration. In addition, we take steps to ensure that our safeguards take into account new known threats. Of course, no organization can guarantee the absolute security of personal information. You should keep in mind that Internet transmissions, particularly email transmissions, are never 100% secure or error-free. Accordingly, we also caution you to guard your own computer and password against unauthorized access by others.
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Transfer of Your Information

At times TrialReach may be required to transfer and/or store personal information in countries other than the country where the information was provided. In particular, personal information of EU users may be stored in servers outside of the EU. In these cases we maintain compliance with the applicable privacy laws. We protect personal information entrusted to us no matter what country it is stored in or transferred to and have appropriate procedures in place to help ensure the security of your personal information.
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Accountability

Our privacy practices are periodically reviewed by our auditors to verify compliance with this Privacy Statement.
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Updating and Accessing Your Information

We encourage you to update the information you provide to us, such as providing us with a new mailing or email address, a name change, or a change in the medical conditions that you have notified us about. This will help us continue to provide information to you that best meets your needs. In addition, TrialReach complies with laws and regulations applicable to the right to amend your data in our files. These rights are limited in some ways. In addition, in order to protect your data from unauthorized access or alteration by third parties, all requests to update or access your information will be subject to verification of the identity of the requesting individual.
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Updated TrialReach Privacy Policies

This Privacy Statement becomes effective on January 1, 2010. TrialReach may update this Statement from time to time. We encourage you to review our Privacy Statement periodically.
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How to Contact Us

If you have any questions about our Privacy Statement please send us your inquiry to info@trialreach.com and we will get back to you shortly after.

Last Updated on September 27, 2011

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